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HOME PILOT / HERE TO HELP

Good questions.
Clear answers.

Everything you need to know about shopping with Home Pilot, beautifully simplified.

STILL HAVE A QUESTION? Contact our team ↗

HP 01 — 06

01 How can I track my order?

You can check the tracking information provided with your shipment. If you need further assistance, contact our team with your order number.

02 What are the shipping options?

Available shipping methods, delivery locations and applicable charges can be reviewed during checkout before you place your order.

03 Can I change or cancel my order?

If you need to make a change, please contact our team as soon as possible. Changes or cancellations depend on the processing status of your order.

04 What is your return policy?

Returns are handled according to our current store return policy. Please review the policy before purchasing, or contact our team for guidance regarding a specific item.

05 How do I choose the right product?

Each product page includes available specifications, descriptions and product imagery. If you're unsure which option suits your needs, our team can help you compare.

06 What if my product arrives damaged?

Please contact our support team with your order number and clear photos of the item and packaging. We can review the issue and advise you on the appropriate next steps.

✧ Thoughtful support, for a better everyday.

HOME PILOT

Smarter living,
beautifully simple.

Thoughtfully selected home essentials designed to make everyday routines easier, cleaner and more enjoyable.

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Products

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AuraBeam™ Motion Sensor Wall Light

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BrewGrind™ Electric Coffee Grinder

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